Shipping policy

Last updated: May 5, 2026

AtΒ Jinoyal, we aim to deliver your orders quickly, safely, and efficiently.

πŸ“¦ Order Processing Time

  • All orders are processed within 1–2 business days (excluding Sundays & public holidays).
  • Orders placed after 6 PM will be processed the next working day.

πŸš› Shipping Time

  • Standard delivery time is 3–7 business days depending on your location.
  • Metro cities may receive orders faster (2–4 days), while remote areas may take slightly longer.

πŸ’° Shipping Charges

  • Free shipping on orders above β‚Ή999 (customize this).
  • A standard shipping fee of β‚Ή120 applies to orders below this amount.

πŸ“ Order Tracking

  • Once your order is shipped, you will receive a tracking ID via SMS/Email.
  • You can track your order status anytime using the tracking link provided.

🚫 Delivery Delays

While we try our best to deliver on time, delays may occur due to:

  • Weather conditions
  • Courier partner delays
  • High order volumes during sales or festivals

We appreciate your patience in such situations.

πŸ“¦ Packaging

We ensure all products are securely packed to prevent any damage during transit.

❌ Incorrect Address / Failed Delivery

  • Please ensure your shipping address and contact details are correct.
  • If delivery fails due to incorrect details, additional shipping charges may apply for re-dispatch.

πŸ“­ Lost or Damaged Orders

  • If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
  • Share clear images/videos for quick resolution.

πŸ“ž Contact Us

For any shipping-related queries, feel free to reach out: